Help Center
CleaningOps Support
Contact us
The fastest way to get help is by emailing our support team.
cleaningops.support@gmail.com
Expected response time: within 24 hours on business days
How to report a problem or bug
When you encounter an issue, please include the following details so we can investigate quickly:
- A clear description of what you expected to happen and what actually happened
- The steps you took before the issue occurred
- Your device type and operating system (e.g., iPhone 15, iOS 18; or Samsung Galaxy, Android 14)
- The app version you are running
- Screenshots or screen recordings, if applicable
Email these details to cleaningops.support@gmail.com and our team will follow up with next steps.
General troubleshooting
App is slow or not loading
Close the app completely and reopen it. Ensure you have a stable Wi-Fi or mobile-data connection. If the issue persists, try restarting your device.
Photos are not uploading
Check that you have granted the app camera and storage permissions. Try uploading on a stronger network connection. Large galleries may take longer on slower connections.
Push notifications are not arriving
Verify that notifications are enabled for CleaningOps in your device settings. On Android, also check that battery-optimization restrictions are not blocking background alerts.
Cannot log in
Double-check your email and password. If you forgot your password, use the reset link on the login screen. If you are locked out, contact support for account recovery.
Data looks outdated or missing
Pull down to refresh on list screens. If data still appears incorrect, log out and log back in to force a full sync.
Feature requests
We welcome feedback and new ideas. Send your suggestions to cleaningops.support@gmail.com with the subject line "Feature Request" and a brief description of what you would like to see added.